Terms of Service

Last updated: 27 July 2026

1. About these Terms

Ridlme is operated by Ridlme Ltd, a company registered in England and Wales (company number 16711070), whose registered office is at 23 Woodland Road, Darlington, County Durham, DL3 7BJ, United Kingdom.

These Terms are an agreement between you and Ridlme Ltd. By creating an account or using Ridlme, you accept them. If you don't accept them, please don't use Ridlme. Our Privacy Policy explains how we handle your information and forms part of these Terms.

2. Who can use Ridlme

You must be 18 or over and able to enter into a contract. You may not use Ridlme if we've previously removed you from the service.

Keep one account unless we agree otherwise, give us accurate information, and keep your sign-in details secure. You're responsible for what happens on your account. Tell us at help@ridlme.com if you think someone else is using it.

To be paid for replying to messages you'll need an account with our payment provider, and you must live in one of the countries it supports:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.

This list is set by our payment provider and may change.

3. How Ridlme works

Ridlme is a pay-per-message service. A sender pays to send a message to a responder, and the responder decides whether to reply. We don't set rules about the length, style or quality of a reply — a reply may be as short as one word. Responders decide how to answer, and we can't guarantee a reply will meet your expectations.

Ridlme is a platform, not the author of replies. Responders are independent users, not our employees or agents. We don't provide the content of replies and we don't verify a responder's qualifications, experience or claims unless we've expressly said otherwise.

Ridlme is not a substitute for professional advice. Don't rely on a reply for decisions about your health, safety, legal position or finances. Seek advice from a qualified professional instead.

4. Paying and being paid

Placing an order. When you send a paid message we place a hold on your payment method for the amount shown before you confirm. Payments are processed by Stripe; we don't store your card details.

When you're charged. You're charged when the responder replies. If the responder declines, or doesn't reply within 7 days, the order expires, the hold is released and you're not charged. Your bank may take a few working days to show the released hold.

Our fee. Ridlme charges a fee on each paid message — either a fixed amount or a percentage of the price. The total you'll pay is shown before you confirm.

Starting straight away. Because a reply is delivered digitally as soon as the responder sends it, by placing an order you ask us to start the service immediately and you accept that you lose the 14-day right to cancel once the reply has been delivered.

Refunds. Once a reply has been delivered the payment is final, except where the law gives you a right to a refund, where we've made a mistake, or where the reply breaches these Terms — for example an abusive reply, or a reply that makes no genuine attempt to answer. Contact help@ridlme.com within 14 days and we'll review it.

Chargebacks. If you raise a dispute with your bank instead of with us, we may suspend your account until it's resolved.

Getting paid. Responders are paid through Stripe to the account they set up. Payout timing is governed by Stripe. You are responsible for declaring and paying any tax due on what you earn through Ridlme.

5. Your content and your conduct

There is no tolerance for objectionable content or abusive behaviour on Ridlme.

The content on Ridlme is what users send in messages and what responders put on their public profiles (photo, handle, description). You must not send or display:

• sexual content or nudity;
• any content that sexualises a minor — we report this to the authorities;
• harassment, bullying, threats, intimidation or stalking;
• hate speech, or content attacking people on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age or any other protected characteristic;
• violent or graphic content, or content that encourages violence;
• content that encourages or glorifies self-harm, suicide or eating disorders;
• content promoting illegal goods, services or activity, including drugs, weapons and fraud;
• other people's personal information without their consent;
• spam, scams, phishing, chain messages, or unsolicited advertising and self-promotion;
• malware, or links intended to cause harm;
• content that impersonates another person or misrepresents your affiliation with anyone;
• content that infringes someone else's intellectual property;
• paid replies produced by automation or by someone other than you — replies on Ridlme are personal and human;
• anything else that is unlawful.

You keep ownership of your content. By sending it you give us a non-exclusive, worldwide, royalty-free licence to host, store, encrypt, transmit, display and reformat it for the sole purpose of operating, securing and supporting the service. That licence ends when the content is deleted, except for copies we need to keep for legal or safety reasons. We do not use the content of your private messages for marketing. We may use your public profile — handle, picture and description — to promote Ridlme.

Our content. The Ridlme name, design, software and materials belong to Ridlme Ltd. You may not copy, modify or reuse them except as these Terms allow.

6. Reporting, blocking and moderation

Reporting. You can report any message or profile from the menu on that message or profile, or by emailing help@ridlme.com. Tell us what you're reporting and why.

What we do about it. We review reports of objectionable content within 24 hours. Where content breaches these Terms we remove it, and we take action against the account responsible — which may include a warning, suspension, or permanently removing that person from Ridlme.

Blocking. You can block any user. A blocked user can't message you or open a conversation with you.

Filtering. Everything sent on Ridlme is screened by our automated moderation systems, and reports are reviewed by a person.

Illegal content. We may report illegal content and the account behind it to law enforcement, and cooperate with lawful investigations.

7. Suspending or closing an account

We may suspend or close your account if:

• you breach these Terms;
• we receive credible reports of prohibited content or abusive behaviour;
• we detect fraud, payment abuse or repeated chargebacks;
• you hold yourself out as available to reply but consistently don't, leaving senders waiting; or
• the law requires it.

Where we reasonably can, we'll tell you why, and any pending holds on orders that can no longer be completed are released. If you think we've got it wrong, email help@ridlme.com — we review every appeal individually.

You can close your account whenever you like, in Settings → Account → Delete Account. Any pending orders are cancelled and the holds released.

8. Availability and changes to the service

Ridlme is provided on an “as is” and “as available” basis. We work to keep it running smoothly but we can't guarantee it will always be available, uninterrupted or error-free. We may change, suspend or withdraw features, and we'll give reasonable notice of significant changes where we can.

9. Our responsibility to you

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited by law.

If you're a consumer, you have legal rights that these Terms don't affect. Nothing here excludes or limits those rights.

We're not responsible for the content, accuracy or usefulness of replies, or for the conduct of other users of Ridlme.

Subject to the paragraphs above, and to the fullest extent the law allows: we exclude all implied warranties; we are not liable for indirect, incidental, special or consequential loss, or for lost profits, business, goodwill or data; and our total liability to you for all claims combined — whether in contract, tort (including negligence) or under statute — is limited to the greater of the amount you paid or received through Ridlme in the 12 months before the first claim arose, and £100.

10. Third-party services

Payments are processed by Stripe. The apps are distributed by Apple and Google, who also deliver notifications. Other providers we rely on are described in our Privacy Policy. Those companies' own terms govern your use of their services, and we're not responsible for how they operate.

11. If you downloaded the app from the Apple App Store

• These Terms are between you and Ridlme Ltd only, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation in relation to the app.
• Apple is not responsible for addressing any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law.
• Apple is not responsible for investigating, defending, settling or discharging any third-party claim that the app infringes intellectual property rights.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of them Apple has the right to enforce them against you.

If you downloaded the app from Google Play, Google Play's terms also apply to your download and use of it. Google is not a party to these Terms.

12. Changes to these Terms

We may change these Terms. We'll update the “Last updated” date and, for significant changes, tell you by email or with a prominent notice in the app or on the website. If you don't accept the changes, stop using Ridlme and close your account. Changes don't apply retrospectively to orders you've already placed.

13. Governing law and disputes

These Terms are governed by the law of England and Wales.

If something goes wrong, contact us first at help@ridlme.com — most issues are resolved quickly that way. If we can't resolve it, the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the United Kingdom or in the EEA, you keep the protection of the mandatory laws of your country of residence and may bring proceedings in your local courts.

14. General

These Terms are the entire agreement between us about Ridlme. If any part is found to be unenforceable, the rest stays in force. If we don't enforce a right straight away, we don't lose it. We may transfer our rights and obligations under these Terms to another company; you may not transfer yours without our agreement. Except for Apple as described in section 11, nobody other than you and us has rights under these Terms.